Leading Healthcare Products Company
Developed CRM strategy and solution implementation for BioPharma division of a leading healthcare products company. Solution addressed areas of sales force automation, customer service, marketing campaigns and knowledge management.
Led change management and communications strategy and execution from concept development through program approval for enterprise-wide global strategic human resources transformation.
Analyzed and documented the current state process with metrics. Identified process improvement projects to increase efficiency and productivity while decreasing error potential and eliminating unnecessary costs. Coached leadership on project prioritization with organizational strategic goals, and facilitated teams through selected high impact projects.
International Pharmaceutical Company
Designed and facilitated strategy and organizational alignment sessions for global pharmaceutical company leadership teams in commercial, regulatory, supply chain and IT.
Global Pharmaceutical Company
Worked with leadership to better integrate and align pharmaceutical company organizational functions. Helped prioritize resources to achieve key deliverables and clarified goals to gain employee engagement.
Qualitative Research – U.S. Laboratory Company
Conducted one-on-one interviews with hospital executives to gain insights on impact of healthcare reform on their organizations. Analyzed findings and produced summary report.
Competitive Assessment: Healthcare Consultancy
Conducted a thorough review of competition, including a summary analysis and positioning recommendations against each competitor.
Voice-of-Customer Market Research : Global Healthcare Company – Supply Chain
Analyzed insights from voice of customer research, developed recommendations and presented findings for executive leadership.
International Consumer Products Company
Developed business model to promote over-the-counter brand to healthcare professionals in markets worldwide.
Large Medical Device Company
Shaped business plans for a service line within a large medical device company that included market assessment, positioning, targeting, value proposition and tactical planning.